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liv sdy Privacy Policy For Indonesian Accounts

Our Privacy Policy explains how we handle your account details, device signals and payment references when you move from login to the lobby.

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CONTACT PATHS

Privacy Help Beside Your Account Steps

A clear contact path matters when a privacy request meets a login or wallet-status question. We ask you to contact our support channel from the account-linked details where possible, so we can match the request safely. Include the relevant payment rail or device path, but never send a wallet password or one-time code.

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Account access

If you cannot reach the account area, tell us the sign-in step, device type and approximate time. We use those details to locate the relevant access record before discussing personal data.

Payment reference

For a DANA, OVO, GoPay or QRIS privacy question, share the transaction reference and account contact only. We can check the status record without asking for your wallet password.

Data request

Ask our support channel to correct, access or delete eligible account details. We may request phone verification first, helping us send personal records to the right account holder.

DATA PRACTICE

What We Do With Your Personal Data

Your privacy choices should be understandable before you open an account. We separate identity details from payment status references where practical, restrict account records to operational access and use security checks when…

Account details

We collect details needed for account creation and phone verification, then use them to connect your sign-in with the correct lobby access. You can ask us to correct inaccurate contact or profile details.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may appear as reference, amount and status records. These entries help reconcile your account without requiring your wallet password.

Device signals

A mobile browser or desktop session can create security signals such as device type, browser details and login time. We use these signals to spot unusual access and protect your account.

Cookie controls

Cookies can keep a sign-in session working and remember selected page settings. You can adjust cookie controls in your browser, although switching them off may affect account access.

Retention period

We keep account, security and payment-reference records only for the period needed for account support, dispute handling and duties that depend on local law. Longer retention is limited to a stated need.

Change requests

To request access, correction or deletion, contact support from your account-linked channel and describe the record involved. We verify your identity before making a change or sharing personal details.

Privacy Policy Questions About liv sdy

These answers address the privacy searches we hear most often before account access. They cover payment references, cookies, device records, phone verification, deletion requests and the legal conditions that shape how we handle personal data in Indonesia.

It covers account details, phone verification, login events, device signals, cookies, support records and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

No. We use payment references and status details to connect a transaction with your account. We do not need your DANA or OVO wallet password, and you should never send it through support.

Device type, browser details and login time help us identify unusual account access. These signals can also help support locate the correct session when you report a sign-in problem.

Cookies can maintain your sign-in session and remember selected settings. You can change cookie controls in your browser, but disabling them may interrupt account access or require another sign-in.

Yes, where local law permits. Contact support from your account-linked channel, describe the records involved and complete phone verification when requested. We then assess the request and respond through a suitable channel.

We retain payment references for account support, reconciliation and dispute handling for as long as a valid operational or legal need exists. The period can depend on local law and the record type.

You can request deletion of eligible personal details through support. We first verify your identity, then explain what can be removed and what must remain because of account, dispute or legal requirements.

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